Support
Something not working, or a question about Tira? Write to us and we'll get back to you.
It helps to include your iPhone model, your iOS version and a screenshot if something looks wrong.
Film Club
- What's included: every film on the shelf, all the backdrops, custom text and gem stickers.
- Free trial: the yearly plan starts with a free trial. If you don't cancel before it ends, the subscription starts and renews automatically.
- Cancel: on your iPhone, open Settings → your name → Subscriptions → Tira. Cancel at least a day before it renews; you keep Film Club until the end of the period you've paid for.
- Restore: new phone, or reinstalled the app? Open the Film Club page and tap Restore, signed in with the same Apple Account you subscribed with.
- Refunds: purchases are made through Apple, so refunds are too. Request one at reportaproblem.apple.com.
Prints
- Where are my prints? Every print you save is in My Prints, and Save also adds it to your Photos.
- Prints aren't saving to Photos: open Settings → Tira → Photos and allow Tira to add photos.
- Camera shows nothing: open Settings → Tira and turn on Camera.
- Moving to a new iPhone: My Prints moves with your iPhone backup. Prints you've saved to Photos are in your photo library as well.
Privacy
Your photos never leave your phone. Read the full Privacy Policy.